Basically, windows get updated when you restart your pc. But if you don’t shut down your pc normally during the update, then the update will not be installed properly in your system. For this reason, you will see a message “We couldn’t install some updates because the pc was turned off” while you restart your pc. To solve this problem, at first, you can follow some simple steps.
- Restart your Pc normally, and let the PC turn off by itself. Then check your computer to see if it works.
- If you have any third-party antivirus installed on your computer, disable it temporarily.
If these simple steps don’t work , you can follow these main solutions.
Step 1: Delete the contents of the Software Distribution folder
- Go to start and then launch Run ( or use the shortcut method by pressing Windows key+R)
- In the Run, type “cmd” to open the command prompt and then press Ctrl+Shift+Enter. If you are asked by the User Account, then Control-click on “Yes”.
- After command windows opened with Administrative Rights, copy and paste the following commands –
- net stop wuauserv
- net stop cryptSvc
- net stop bits
- net stop msiserver
=you must Remember, to execute the command press “Enter” after copying each of the commands.
- Minimize the command prompt, then again you have to open the Run, and copy this “C:\Windows\SoftwareDistribution\Download . Mainly C is the drive where you have installed your system. If you have installed your system on another drive, just replace your installation drive with the letter C.
- You will see the download folder, now you have to select all the folders by pressing Ctrl+A and press the delete button to delete all of the folders which are in the SoftwareDistribution Folder.
- Before you start the windows update again, maximize the Command Prompt window.
- Now reboot your pc, to see if this works.
You can also follow the second step if the first one does not work.
Step 2 – Automate Windows Update service
- open the Run dialog box.
- Type services.msc in the run box, then press enter.
- In window services, try to find out the Windows Update service, and then double click to open its properties.
- In Windows Update properties, click on ‘Startup type:‘ and choose “Automatic“.
- Check whether Service Status is ‘Running’ or not. Or you can directly click on ‘Start’ to begin the process.
- Finally, click on apply and ok to save the changes on your computer.
Step 3 – Empty your Catroot2 folder
- Open the run dialog box
- Copy this “C:\Windows\System32\catroot2” and paste it to the run box and press enter.
- In the Catroot2 folder, delete all of the folders it contains.
- Try to update your pc again, to see if it works.
Step 4 – Try to Run windows update Troubleshooter-
- After trying all of the following steps, if this issue is not solved, run the Windows Update troubleshooter.
- Besides the windows logo, there is a search option, in that box type Troubleshoot settings.
- You will see many results, but you should click on ‘Troubleshoot settings’
- After you open Troubleshoot Settings, click on Windows Update and you will see an option of ‘Run the troubleshooter’
- Wait until Windows Update Troubleshooter completes the process.
- You will see a ‘Next’ option in the troubleshooter windows, click on that.
- Once it is done after a few minutes. Click on ‘Next’ to apply the fix.
- Restart your computer, and this will fix the problem.
REMEMBER! after you have restarted your pc, you must try to update your Windows. And this should fix your problem.